Privacy Policy

To respond to technological changes, it is essential to ensure privacy protection.

This Privacy Policy explains how GoodWork ('GoodWork', 'we', 'our') collects, uses, and processes your personal data ('Personal Data') during your relationship with us.

For the purposes of this Policy, 'personal data' means any information relating to an identified or identifiable person and includes all data that can be directly or indirectly attributed to a natural person.

GoodWork is committed to complying with applicable data protection laws and regulations, notably the General Data Protection Regulation 2016/679 ("GDPR"), which has been in effect since May 25, 2018. As a 'Data Controller' within the meaning of the GDPR, we control how your personal data is collected and the purposes for which they are used.

Personal Data We Collect

GoodWork processes your personal data if and only if the law permits us to do so or if there is an appropriate legal basis.

When you fill out the contact form available on our site, we collect information such as your first name, last name, email address, phone number, and the content of the messages you send us. Likewise, if you wish to sign up for our newsletter or use our estimation tool, we need to collect your email address.
When you use our estimation tool and want to request a physical estimation of your property by one of our agents, we collect your first name, last name, email address, phone number, and the characteristics of the property to be estimated.
Additionally, we collect your data when you contact us directly through any communication channel (e.g., when you send us an email containing a comment or feedback).
By providing this information, you expressly consent to the processing of your data by GOODWORK for the purposes indicated in section 2 below. If other purposes apply, they will be communicated at the end of each form.

Finally, certain information is collected automatically. When you access our site, we may automatically collect certain information from your device via log files. This information includes your IP address, MAC address, device ID, as well as your device's operating system, pages visited, queries made, and the date and time of connection. The use of these files allows us to improve our site and gather statistical data.

How We Use Your Personal Data

We process your personal data only for a specific purpose, and we only process the data relevant to achieve that purpose. GoodWork processes your personal data in the following cases:

To provide you with the information or services you requested (e.g., responding to a contact request);
To communicate the results of the estimation of your property when you use our estimation tool;
To improve our site, products, and services;
To contact you regarding various GoodWork events, including product updates and customer support;
To send you marketing information or our newsletter when you subscribe or unsubscribe, as well as to offer you personalized content. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for unrelated purposes, we will inform you and explain the legal basis that allows us to do so.

Legal Basis for Processing Your Personal Data

For the purposes set out in point 2:

Legitimate Interest (including sending a commercial offer or responding to a contact request);
Contractual Performance;
Legitimate Interest (anonymized navigation data based on logs);
Consent;
CConsent (including sending the newsletter).

Sharing Your Personal Data

We may use or disclose your personal data if we are legally required to do so or if we believe it is necessary to protect our rights and/or comply with applicable laws or regulations.

As part of our contractual obligations, we may share your personal data with specific trusted third parties. None of these third parties are based outside the Grand Duchy of Luxembourg or process your personal data outside of this country. If a third-party service provider processes personal data outside the EU/EEA in the course of our business, the transfer will only occur if an appropriate level of data protection has been confirmed for the third country by the European Commission, or if other appropriate data protection safeguards are in place (such as binding corporate rules or standard contractual clauses).

Security of Your Personal Data

We are committed to protecting your personal information and implementing appropriate technical and organizational security measures to prevent unauthorized or unlawful processing, as well as accidental loss, destruction, or damage.

The personal information we collect is stored in a secure environment. Our employees are required to respect the confidentiality of your information. To ensure the security of your personal information, we implement the following measures:

SSL Protocol (Secure Sockets Layer)
Access management — authorized personnel
Backups
Firewalls

We are committed to maintaining a high degree of confidentiality by incorporating the latest technological innovations to ensure the protection of your data. However, it is important to note that despite our efforts, no security mechanism offers absolute guarantees. Therefore, there is always some risk associated with using the Internet to transmit personal information.

Retention of Your Personal Data

Your personal data is retained by GoodWork only for the time necessary to achieve the purpose of our communications (e.g., when contacting us via our contact form) or until you unsubscribe from our newsletter if you are subscribed (an unsubscribe link is available in each newsletter sent to you).

Your Rights Regarding Your Personal Data

As a natural person, you have certain rights that you may exercise in certain circumstances. These rights include the right to:

Request access to your Personal Data;
Request rectification of your Personal Data;
Request erasure of your Personal Data;
Request restriction of processing of your Personal Data;
Object to the processing of your Personal Data;
You have the right to request the transfer of your personal information, on your behalf or on behalf of another data controller, in an electronic and structured format (right to data portability).

If you wish to exercise any of these rights, please contact us at privacy[at]goodwork.lu.

Your request will be processed within one month of confirming your identity. No fees will be charged for accessing your personal information (or for exercising any other right). However, reasonable fees may be charged if your access request is manifestly unfounded or inappropriate. In some cases, we may also refuse to process your request, but we will explain the reasons for this refusal if applicable.

To confirm your identity and ensure the protection of your personal information, we may ask you for additional information. This security measure aims to prevent the disclosure of your personal information to an unauthorized person.

If you believe that your rights are not being respected, you have the right to file a complaint with the National Commission for Data Protection ('CNDP').

Cookies

Our site does not use cookies that allow us to identify you.

Our Partners

To ensure optimal service to the users of our site, we use the following external services:

Google Cloud: a remote data storage solution. To learn more about the processing implemented by Google Cloud, visit https://cloud.google.com/terms/cloud-privacy-notice?hl=en.
Vercel: a cloud platform used to host and run our website. To learn more about Vercel's privacy practices, visit https://vercel.com/legal/privacy-policy.

Updating This Policy

We reserve the right to modify, add, or remove parts of this Policy at any time. Any changes will be posted on our site before they become effective.

Data Protection Officer:

Rudolphe ABEN, Technical Manager of GoodWork, rudolphe[at]goodwork.lu.

Updated in June 2024: By conducting a search, you agree to the terms of use and privacy policy.